Dawn Horrace, Business Genetics
1) Say hello every morning.
2) Send handwritten notes.
3) Recognize staff birthdays and anniversaries.
4) Publicize personnel changes -- introduce new hires, congratulate promotions, acknowledge departures.
5) Do something -- don't strategize to death.
6) Create a culture of ongoing feedback -- and make sure management delivers formal reviews on time.
7) Encourage team building every day -- it's not just for retreats.
8) Build rapport with IT -- have them develop a truly confidential online suggestion portal.
9) Review policies and job descriptions annually -- and make sure managers and employees do, too!
10) Stay true to your own values and ethics.
