Study ranks nation's health plans

If you’re living in Michigan, you’re likely pleased with your health plan; but in Colorado, not so much. That’s the news coming from a J.D. Powers and Associates health plan study.

The study finds health plan members in Michigan, Illinois, Indiana and Ohio say they are the most satisfied with their health plan experience, while members in Colorado and the mountain region are the least satisfied.

In 2012, overall member satisfaction averages 702 on a 1,000-point scale, compared with 696 in 2011. There are notable gains in the information and communication; statements; and claims processing factors, researchers say.

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The study also ranked health plans based on member satisfaction among 141 health plans in 17 regions across the country.

Kaiser topped health plans in the research group’s annual study, scoring 768 out of 1,000 on J.D. Power's scoring tool. It ranked highest in California, Colorado, the Northwest region, the South Atlantic region and the Virginia-Maryland-Washington D.C., region.

J.D. Power ranked each company in seven categories: Coverage and benefits, provider choice, information and communication, claims processing, statements, customer service, and approval process.

Health plans ranking highest in their respective regions are (in alphabetical order): Anthem Blue Cross and Blue Shield of Connecticut; AvMed Health Plans; Blue Cross Blue Shield of Alabama; Blue Cross Blue Shield of Illinois; Blue Cross Blue Shield of Kansas City; Blue Cross Blue Shield of Texas; Dean Health Plan; Geisinger Health Plan; Health Alliance Plan (HAP); Independent Health Association; Kaiser Foundation Health Plan (which ranks highest California, Colorado, the Northwest region, the South Atlantic region and the Virginia-Maryland-Washington D.C., region); Medical Mutual of Ohio; and SelectHealth.

The 2012 U.S. Member Health Plan Study is based on responses from more than 32,000 members of commercial health plans. The study was fielded in November 2011 and January 2012.


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