WASHINGTON (AP) — Nearly a month into a dysfunctional health care rollout, Obama administration officials said Friday they have identified dozens of website problems that need fixing and tapped a private company to take the lead.
Jeffrey Zients, a management consultant brought in by the White House to assess the extent of problems with the HealthCare.gov site, told reporters his review found issues across the entire system, which is made up of layers of components interacting in real time with consumers, government agencies and insurance company computers.
It will take a lot of work, but "HealthCare.gov is fixable," said Zients. The vast majority of the issues will be resolved by the end of November, he asserted, and there will be many fewer errors. He stopped short of saying the problems will go away completely.
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