WASHINGTON (AP) — Probing whether the White House shares blame for health care website woes, the House's chief investigator is delving into technical issues behind the dysfunctional rollout of HealthCare.gov.
Rep. Darrell Issa, R-Calif., the chairman of the House Oversight and Government Reform Committee, will explore concerns about online security in the sixth major congressional hearing since President Barack Obama's computerized insurance markets went live Oct. 1 and millions of consumers encountered frozen screens.
Issa also wants to know why the administration required consumers to first create online accounts at HealthCare.gov before they could shop for health plans. That decision runs counter to the common e-commerce practice of allowing anonymous window-shopping. Outside experts say it increased the workload on a wobbly system.
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