Only two in 10 U.S. workers are actively engaged in their work and are thriving as a result. The other eight — not so much. And who’s at fault? Bosses from hell.
That’s the conclusion of a Gallup data crunch that reviewed thousands of responses from managers and employees since the end of the latest recession. Despite an expanding economy and all the supposed “lessons learned” about management practices during and after the recession, employee engagement has increased only marginally, the pollster found.
“Work units in the top 25 percent of Gallup’s Q12 Client Database have significantly higher productivity, profitability, and customer ratings, less turnover and absenteeism, and fewer safety incidents than those in the bottom 25 percent,” the surveyors said. “Organizations with an average of 9.3 engaged employees for every actively disengaged employee in 2010-2011 experienced 147 percent higher earnings per share compared with their competition in 2011-2012. In contrast, those with an average of 2.6 engaged employees for every actively disengaged employee experienced 2 percent lower EPS compared with their competition during that same time period.”
Gallup said management policies had little to do with performance and employee engagement. Far too many policies that look good on paper aren’t implemented with any awareness, and still lead to disengaged workers. Even such traditionally hallowed practices as having workers’ butts in seats where they can be managed by onsite managers were debunked by the data. “Remote workers actually log more hours at their primary job than do their on-site counterparts,” Gallup said.