Perhaps the most important thing to achieving health care compliance is strong communication with your clients.
That's according to Kristin Kahle, founder and chief executive officer of NavigateHCR.com, who spoke Thursday at the 2014 Benefits Selling Expo about tactics brokers can use to mastering the world of reform compliance.
She told attendees that surveys indicate that insurance brokers by far are the No. 1 answer clients give when asked who they turn to help the get their company in compliance.
“First, I ask clients for their compliance documents,” she told her audience. “’My assumption is that you’re not in compliance," Kahle said
In terms of meeting compliance, the three organizations brokers need to satisfy are the IRS, DOL and HHS, she said.
Kahle reiterated that communicating with employees about benefits is key. Ever-changing requirements of government regulations are increasing the need for clear concise and understandable content, she said.
Health care compliance will be a lot like 401(k) compliance, she said. “You will have to keep after employees to get signatures on compliance documents, just like you do 401(k) documents."
“We feel that notices all will need some sort of acknowledgement,” she added, noting that making communication to employees about issues like Summary Plan Documents is very important, which are typically written in very formal language.