Tim was on a destructive path, wreaking havoc in his company and spiraling out of control. He met a talented leader who saw his potential and knew how to truly engage people. He hired Tim and created the conditions for him to engage and thrive. Corporate executives and HR professionals consistently say that increasing employee engagement is a critical priority for their organization.

Research shows that engagement levels hover close to 20 percent nationwide, although there has been a minor uptick in recent years.

This matters because engagement affects many important business outcomes. It drives the good stuff up and the bad stuff down! Greater engagement leads to more productivity, customer satisfaction, quality and profitability and less absenteeism, turnover and theft. Those who are not engaged are adrift from their work and business mission. They are compliant, but require close supervision.