While most of the dialog around mobility in the financial services sector has focused on the customer experience, leading insurance firms are exploring the benefits of mobilizing their producers.
And it's no wonder. Producers already are carrying smartphones and tablets in unprecedented numbers – whether they're using them for work or not. Plus, your next generation of reps spent most of their educational career on mobile devices and they expect to bring their collaborative experiences with them.
Also, the consurmerization of IT and the "Internet of Things" is driving insurance consumers – whether commercial or individual – to expect their insurance representatives to be more mobile and agile. After all, why spend resources travelling to an insurance agent's office when that representative could come to you?
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