Independent experts say a design decision to require that consumers create online accounts before they can browse available health plans under President Barack Obama's insurance overhaul appears to have led to many of the program's technical problems.
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{
"author": {
"name": "Carla K Johnson Ricardo Alonso Zaldivar",
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"articles": [
{
"uri": "/2013/10/08/bad-design-blamed-for-ppaca-website-woes/",
"title": "Bad design blamed for PPACA website woes",
"byline": "Carla K. Johnson, Ricardo Alonso-Zaldivar",
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"prettyDate": "October 08, 2013",
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"summary": "Independent experts say a design decision to require that consumers create online accounts before they can browse available health plans under President Barack Obama's insurance overhaul appears to have led to many of the program's technical problems.",
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