{
  "author": {
    "name": "Dennis Barnes",
    "webUrl": "/author/profile/dennis-barnes/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2017/02/27/3-steps-to-improving-your-customer-experience/",
        "title": "3 steps to improving your customer experience",
        "byline": "Dennis Barnes",
        "kicker": "",
        "prettyDate": "February 27, 2017",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/dennis-barnes/",
            "name": "Dennis Barnes"
          }
        ],
        "kickerNode": [],
        "summary": "The following initial three steps will help you chart the full range of touch-points between customers and your company to drive increasingly positive brand experiences, consistently, and across the customer lifecycle.",
        "body": null
      }
    ]
  }
}