Customer engagement is becoming a buzzword in the benefits industry. However, more often than not, it is thrown around without the necessary strategic shift and operational wherewithal of an actual engagement plan.
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{
"author": {
"name": "Lars Thording",
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"articles": [
{
"uri": "/2017/06/07/the-consumer-engagement-model-is-poised-to-shake-u/",
"title": "The consumer engagement model is poised to shake up the benefits industry",
"byline": " Lars Thording ",
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"prettyDate": "June 07, 2017",
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"summary": "Customer engagement is becoming a buzzword in the benefits industry. However, more often than not, it is thrown around without the necessary strategic shift and operational wherewithal of an actual engagement plan.",
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