{
  "author": {
    "name": "Mark Carney",
    "webUrl": "/author/profile/mark-carney/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 3,
    "social": [],
    "articles": [
      {
        "uri": "/2012/02/28/making-an-impression-online-customer-service/",
        "title": "Making an impression online: customer service",
        "byline": "Mark Carney",
        "kicker": "",
        "prettyDate": "February 28, 2012",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-carney/",
            "name": "Mark Carney"
          }
        ],
        "kickerNode": [],
        "summary": "Without satisfied customers, a business is headed toward failure. It is the service providers job to ensure the customers are satisfied with the services offered.",
        "body": null
      },
      {
        "uri": "/2012/02/21/making-an-impression-online-technology/",
        "title": "Making an impression online: technology",
        "byline": "Mark Carney",
        "kicker": "",
        "prettyDate": "February 21, 2012",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-carney/",
            "name": "Mark Carney"
          }
        ],
        "kickerNode": [],
        "summary": "In part one, we talked about using your companys website to make an impression online. Now, lets examine the use of new technology and social media.",
        "body": null
      },
      {
        "uri": "/2012/02/16/how-to-make-an-impression-online-a-companys-websit/",
        "title": "How to make an impression online: a company’s website",
        "byline": "Mark Carney",
        "kicker": "",
        "prettyDate": "February 16, 2012",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-carney/",
            "name": "Mark Carney"
          }
        ],
        "kickerNode": [],
        "summary": "Today, the insurance industry is feeling the pressure to excel in the online sales realm. First, take a look at your companys website.",
        "body": null
      }
    ]
  }
}