{
  "author": {
    "name": "Rajesh Makhija",
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    "articles": [
      {
        "uri": "/2017/04/17/6-ways-the-insurance-industry-can-improve-the-cons/",
        "title": "6 ways the insurance industry can improve the consumer experience",
        "byline": "Rajesh Makhija",
        "kicker": "",
        "prettyDate": "April 17, 2017",
        "timeToRead": "6 minute",
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        "summary": "Here are six ways providers can stay ahead in the market and successfully fulfill high customer expectations.",
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