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Some companies have come to the false conclusion that the information they find online eliminates their need for brokers or other experts they once employed.

The “Age of Information” has left our digital landscape riddled with an overflow of excessive data and yet, simultaneously, also created an “expert in all things” culture. While there’s no question that the internet offers too much information for any individual to ever fully filter through and understand, some companies have come to the false conclusion that the information they find online eliminates their need for brokers or other experts they once employed. Internet-based benefits companies are particularly notorious for cutting traditional brokers out of the equation.

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