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Data showing a person In 2019, HR professionals will increasingly use technology platforms to gather and distill data on benefits usage and engagement to better understand what truly matters to their employees. (Image: Shutterstock)

Let me start by stating the obvious: technology will continue to shape the HR profession in 2019. Over the past several years, forward-thinking employers have been capitalizing on the trend of “digitization of business processes” to cut costs and improve service levels, and this trend recently started making its way to the HR department. However, technology will not just shape HR in 2019, it will be a driving force that fundamentally changes how HR professionals use, and increasingly embrace, technology to better their day-to-day.

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