BenefitsPRO Magazine-September 2021

Letter from the Editor

The hand of change

Paul Wilson | August 31, 2021

During times like these, it can be valuable to try to put things in perspective, which often involves taking the long view

Features

The disappearing primary care practice

Dan Cook | September 13, 2021

Driven to sell out by financial woes during the pandemic and ever-increasing administrative tasks, independent clinics are being swallowed up by the behemoths.

Action/Reaction

Face of Change

Columnists

Customer service: Delight or disgust?

Marty Traynor | September 01, 2021

in any business, including voluntary benefits and employee benefits, the best service seems totally instinctive and easy for the user.

Confidence for the win

Kevin Trokey | September 07, 2021

You will never make your prospects confident in you if you aren’t confident in yourself.

BenefitsPRO Daily

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