Don't let her youthful appearance fool you. Nicole Nance has been a benefits broker for 10 years now. Now she manages and trains both sales people and account managers, provides direct customer support to a block of clients, and oversees marketing for Ehrman and Associates Inc., her father's brokerage in Arvada, Colo. Oh, yeah, and she's also president of the Metro Denver Association of Health Underwriters.
- Murphy's Law: The owner's dependent will always get hurt the day the plan becomes effective.
- Do not assume your definition of domestic partner is the same as your client's.
- While in a group of "non-industry" people you should probably clarify that STD stands for short-term disability.
- Showing up with a box of donuts to a dental enrollment meeting is a bad idea, unless you are a glutton for punishment.
- Taking three hours on a new sales call to explain, in depth, the workings of an HMO is a surefire way NOT to get the sale!
- R-E-S-P-E-C-T is not another acronym for a health plan; it needs to be given and earned.
- The ultimate meeting location would be a golf course owned by Starbucks.
- A message to legislators: Learn what's in the box before you think outside of it!
- There is no such thing as a free lunch or free health care.
- I've learned that the broker is the key cog in this health care wheel. We have contact with all of the players; employers, employees, individuals, carriers, doctors and politicians. We are the resident expert on every aspect of health care; carriers, plans, fee structures and legislation (current and proposed). Take us out and the wheel stops turning.
