HR pop quiz: Claims appeals

How long are claimants given to file an appeal of the claim denial?

[click answer below]

A) 150 days

B) 180 days

C) 200 days

D) 250 days

A) 150 days

Incorrect. Try again!

B) 180 days

Correct!

According to the Department of Labor, the plan’s claims procedure must provide for a full and fair review of a benefit claim if a claimant files an appeal of the denial. The minimum standards for appeals are:

  • Claimants must be given 180 days to file an appeal;
  • A de novo review, that is, a review that affords no deference to the initial determination, must be conducted;
  • When the denial is based on determinations of whether a particular treatment, drug or other item is experimental, investigational, or not “medically necessary,” the reviewer must consult with a qualified health professional (and others as needed);
  • No more than 2 appeals levels are allowed; and
  • Mandatory binding arbitration of claims is generally prohibited. However, non-binding arbitration would be permissible if done within the required timelines.

C) 200 days

Incorrect. Try again!

D) 250 days

Incorrect. Try again!

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