Consumers don’t want electronic medical records

When it comes to health care, are Americans resistant to change?

Yes, if you believe a recent survey.

Despite living in a digital world, only a quarter of Americans say they want electronic medical records, according to a survey of more than 2,000 U.S. adults conducted for Xerox. 

“We continue to see a resistance to change from consumers—meaning providers need to continue to educate Americans on the value of EHRs,” says Chad Harris, group president, Xerox Healthcare Provider Solutions.

According to the survey, only 40 percent of respondents believe digital records will deliver better, more efficient care. That response fell two percent from last year’s survey, and matches the response reported in 2010. Overall, 85 percent of respondents this year expressed concern about digital medical records.

Despite consumers’ misgivings of the value of EHRs, caregivers are quick to adopt digital technology.

When asked how their healthcare provider recorded medical information during their last visit to a doctor or hospital, 60 percent of respondents—who have visited a doctor or hospital—reported that the information was entered directly into a tablet, laptop or in-room computer station versus 28 percent who reported the information was taken via handwritten notes.


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