The survey measured the extent to which employers are familiar with Healthcare Effectiveness Data and Information Set (HEDIS) Scores; eValue8 data from the National Business Coalition on Health; and Consumer Assessment of Healthcare Providers and Systems (CAHPS) data.

Sixty percent of employers offering health insurance said quality ratings are an important factor when choosing a plan. However, most are unfamiliar with independent sources of quality data.
Businesses with 50 or more employees are more likely than those with fewer employees to use independent sources.
Four percent of employers said their organization uses HEDIS, while 65 percent said they are not familiar with this source.
Four percent said their organization uses CAHPS data; 64 percent said they are not familiar with this source.
One percent of employers said their organization uses eValue8, and 61 percent said they are not familiar with it.
Thirty-six percent of employers offering health insurance said their organization uses quality data provided directly by the health plan; 37 percent said they do not use this source; and 25 percent are unfamiliar with such a source.
Twenty-four percent said their organization uses other sources to evaluate health insurance plan quality, including brokers or consultants (15 percent) references from other businesses (2 percent); employee feedback (2 percent); and their own research (2 percent).

This is the third survey in a series funded by the Robert Wood Johnson Foundation to explore issues of quality and value in health care.

Instant Insights /

Employers clueless on health plan data

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