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  1. Measure baseline efficiency and effectiveness levels, identify areas of improvement and areas where HR is falling short.
  2. Assess HR capabilities and pinpoint ways to use digital technology to close critical gaps.
  3. Take fast, incremental steps, focusing in particular on small actions that can improve the customer experience and HR performance.
  4. Build analytics capabilities, possibly by bringing in additional resources dedicated to data analytics. Identify important questions related to human capital in particular.
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