Millennials are connecting more with insurancebrands, a new survey finds, tied to increasing spending power andchanging personal and family needs.
|The Harris Poll’s 29th annual EquiTrend Study, which measures brand appeal overtime, says millennials are showing more interest in insurancebrands than the population in general.
|“Millennials have a stronger affinity for lifeand property/casualty insurance companies compared to baby boomersand Generation X consumers,” the report says.
|“Millennials report a stronger emotional connection, sharedvalues and fit to life insurance and property and casualtyinsurance companies, and are more likely to trust, consider, andrecommend these insurance companies compared to othergenerations.”
|The growing interest from millennials for insurance is boostinginsurance brands overall, the study notes. As this demographic hasfocused more on its long-term needs, the insurance industry hasresponded.
|“As the first group of millennials entered the workforce,insurance, specifically life and home, was often thought of as aluxury,” says Joan Sinopoli, vice president of brand solutions atThe Harris Poll.
|“Now, a bit older and entering new life stages, millennials havemore to protect and realize that employer-supplied insurance maynot be enough. Leading insurance companies have taken note; severalcompanies have adapted their marketing campaigns to cater tothis important millennial customer.”
|Top insurance brands
The Harris Polls Equity Index looks at three measurements:familiarity, quality, and purchase consideration. For the latestsurvey, more than 100,000 U.S. consumers assessed more than 4,000brands in numerous categories such as consumer goods, financialservices, media, nonprofits, and others.
|The insurance brands that ranked highest among all consumerswere Blue Cross and Blue Shield (health), Guardian Life Insurance(life), and AAA Auto & Home Insurance (property andcasualty).
|Blue Cross and AAA have traditionally scored at or near the topof the survey as brands, but this is Guardian’s first year forbeing the top-ranked life insurance brand.
|“Guardian’s emergence as Life Insurance Brand of the Year ismainly driven by an above-the-pack quality score and competitivefamiliarity and consideration ratings,“ says Sinopoli.
|“A higher percentage of consumers also cite Guardian asirreplaceable — the only brand or one of few brands they prefer —meaning that Guardians’ consumer allegiance is also strong.”
|Other Harris Poll findings include:
The top five insurance brands are: (1) Blue Cross and BlueShield; (2) AAA Auto & Home Insurance; health insurers HealthNet (3) and Amerigroup (4); and Guardian Life Insurance (5).
Consumers struggle to identify property and casualty companiesas a good fit for them or as companies they share values with;however, the survey found a solid degree of trustwith AAA and USAA (property and casualty).
State Farm Auto & Home Insurance (property andcasualty) is among the most familiarbrands; USAA has strong quality positioning among bothlife and property and casualty insurance categories.
Overall, health insurance companies are slowly increasing theirbrand scores. “With the exception of a dip in equity in 2016,health insurance brands have continued to modestly improve over thelast five years,” the survey says. “Blue Cross and BlueShield has traditionally tracked well above the rest;however Health Net and AmeriGroup are closingthe gap.”
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