{
  "author": {
    "name": "Shep Hyken",
    "webUrl": "/author/profile/shep-hyken/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2015/05/05/it-all-comes-down-to-trust/",
        "title": "It all comes down to trust",
        "byline": "Shep Hyken",
        "kicker": "",
        "prettyDate": "May 05, 2015",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/shep-hyken/",
            "name": "Shep Hyken"
          }
        ],
        "kickerNode": [],
        "summary": "If you can get people to trust you, youre half way there. So how do you build trust? By being trustworthy.",
        "body": null
      },
      {
        "uri": "/2015/01/21/15-customer-service-tips-for-2015/",
        "title": "15 customer service tips for 2015",
        "byline": "Shep Hyken",
        "kicker": "",
        "prettyDate": "January 21, 2015",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/shep-hyken/",
            "name": "Shep Hyken"
          }
        ],
        "kickerNode": [],
        "summary": "Here are 15 of my favorite customer service tips for 2015.",
        "body": null
      },
      {
        "uri": "/2014/10/06/20-tips-to-better-serve-your-clients/",
        "title": "20 tips to better serve your clients",
        "byline": "Shep Hyken",
        "kicker": "",
        "prettyDate": "October 06, 2014",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/shep-hyken/",
            "name": "Shep Hyken"
          }
        ],
        "kickerNode": [],
        "summary": "Aim to deliver great customer service all year long.",
        "body": null
      },
      {
        "uri": "/2014/07/14/free-can-be-very-profitable/",
        "title": "Free can be very profitable",
        "byline": "Shep Hyken",
        "kicker": "",
        "prettyDate": "July 14, 2014",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/shep-hyken/",
            "name": "Shep Hyken"
          }
        ],
        "kickerNode": [],
        "summary": "The smallest gesturegiving your customers something for freecan pay huge dividends. What small perks do you offer to win customers loyalty?",
        "body": null
      }
    ]
  }
}