Part of UnitedHealth's headquarters building.

UnitedHealthcare Group has joined the AI revolution in health care. On Thursday, the company introduced Avery, a generative AI companion designed to create a simpler, more coordinated health care experience for members while empowering customer advocates to more efficiently respond to members.

"People want health care to be easier to use and tailored to their personal needs," said Dan Kueter, CEO for UnitedHealthcare's commercial business. "Avery is one way we are responding to consumer demand for a more-coordinated and simpler experience and enabling our members to focus on what matters most -- getting and staying well."

Avery can help members with a wide range of questions and issues related to coverage and personal benefits; appointment scheduling; cost estimates and plan balances; rewards opportunities and wellness programs; ID cards and over-the-counter benefits; provider search; claim approval status; and explanations of benefits. It currently is available to approximately 6.5 million members with UnitedHealthcare employer-sponsored health plans and 160,000 Medicare Advantage members. The company expects to expand to reach a total of 20.5 million commercial, Medicare and Medicaid members by the end of the year.

Avery will automatically transfer members to advocates when a live call is needed or requested. For members with more complex needs or questions, it provides real‑time administrative support and insights into the member's history and experience for advocates. It will continue to evolve to include new and more powerful functionality, the company said.

The application of AI to consumer health care has expanded rapidly in the first quarter of 2026.

  • Medical offices soon will be able to use AI tools from Amazon to prepare and submit health insurance claims. Amazon Connect Health is a purpose-built agentic AI solution designed to handle administrative work. It integrates with the electronic health records that clinicians use for patient verification, appointment management, patient medical history reviews, clinical documentation and medical coding, while keeping humans in control at every step.
  • Amazon One Medical, the company's primary care medical practice, is now using the agentic Health AI system to help patients schedule appointments, understand lab tests and manage prescriptions. Medical offices soon can use artificial intelligence tools from Amazon to prepare and submit health insurance claims.
  • Microsoft launched Copilot Health, an AI assistant that helps consumers review medical records, prepare for doctor appointments and access personalized insights based on their health data. The company is making Copilot Health available through a phased rollout with a waiting list for enrollment.
  • CVS Health announced a partnership with Google Cloud to launch Health100, an AI-native consumer engagement platform designed to provide a connected, proactive and personalized health care experience. Operating as a health technology services subsidiary of CVS Health, the initiative will deliver an integrated platform that leverages agentic artificial intelligence to enable consumers to engage seamlessly with pharmacies, care providers, insurers, pharmacy benefit managers and digital health tools.

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