A new report says 55% of American workers are experiencing burnout, which in turn, is creating threats for company performance, efficiency, innovation, customer service and retention.
The Eagle Hill Consulting research report breaks it down this way:
- 72% say burn out diminishes their efficiency
- 71% say it hurts their overall job performance
- 65% say it weakens their ability to serve customers
- 64% say it reduces their ability to innovate
- 56% say it impacts attendance
Jezior noted that the holiday season is a particularly critical moment for employers. “For many employers, November and December are the most demanding months of the year. If employees are already burned out before the busy season begins, leaders should expect even deeper performance challenges unless they intervene,” she added.
Burnout disproportionately affects younger workers, with rates highest among Gen Z (66%), followed by millennials (58%), Gen X (53%), and baby boomers (37%). Burnout is also elevated among fully remote (61%) and hybrid (57%) employees.
Employees attribute burnout equally to the work itself (50%), including workload and work type, and the people aspect of work (50%), such as collaboration, relationships, and team dynamics. Burnout is also a major driver of turnover. Burnt out employees are nearly three times more likely to say they plan to leave their employer in the coming year.
Yet many employees struggle without support. Only 42% of burned out workers have told their manager about their burn out. Among those who do speak up, 42% say their manager takes no action to help reduce their burnout.
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