I received a call from a customer today saying that he hadn't received his access code, needs to use the site, and when can he expect to receive it.

The larger issue here is, why do I need an access code at all? The FAQ does a fairly good job of answering this, but just to delve a little further: The access code allows us to know that the e-mail address you used to register is a valid one, and not something like "[email protected]." It also protects against users who accidentally enter their e-mails with typos (I can't tell you how many times I've registered for sites as [email protected] when I meant [email protected]). We want to be able to notify our users about the site, and also allow them to request their passwords if they've forgotten them, and doing this requires a valid e-mail.

The access code is sent out immediately when you register by an automated system, so it's not about us "approving" your registration. It's a registration, not an application! If the e-mail you entered was valid and free of typos, you'll get the access code in a few moments. We ask users to wait 24 hours before contacting us because most e-mail programs automatically check e-mail only once every five minutes or more, and hiccups in the network DO occur.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

  • Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.