Enrollment

Understanding that complexity does not mean criticizing the system. It simply means acknowledging how it operates in practice in order to give employees the support they need to move through that complexity with clarity and confidence.

As organizations evaluate their benefits operations, many are recognizing that COBRA administration works best when it is closely connected to the broader benefits administration process.

How can employers control costs without sacrificing the quality of care or the satisfaction of their people? The answer lies in embracing a new model.

The industry focused on enrollment for decades. Courts are now asking about process.

Because open enrollment that “works” at the expense of HR capacity comes with a cost. And recognizing that cost is the first step toward building a benefits administration approach that’s not only effective, but sustainable.

Individual market enrollment increased from about 11 million to 18 million from 2013 to 2023.