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More than one-third of employees avoid thinking about health plans and retirement because they feel too overwhelmed.

Participants reported $33.2 billion in total group term life in-force premiums, a 5% increase compared to 2023 results.

According to a 2025 ICHRA report, 46% of employers not offering ICHRA have never even heard of it.

Although more than 164 million Americans receive health benefits from their employer, only 2 in 10 are confident in their health insurance knowledge.

By prioritizing education, communication, and resources, you can create a benefits strategy that not only increases utilization but also improves employee satisfaction, reduces costs, and builds a healthier, more engaged workforce.

The growing chasm in customer experience begs the question: What are the top health plans doing well that the lowest-ranked plans cannot seem to get right?

The report called the current benefits system a ‘massive financial waste’ built on broken incentives and obsolete design and said without modernizing the entire process, that investment may be doing more harm than good.

Claims data also show rapid adoption of GLP-1 for weight loss, with a steady increase in utilization since 2021 and peaking at 213.8% in 2023.