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“Everything proceeds as if of its own accord, and this can all too easily tempt us to relax and let things take their course without troubling over details. Such indifference is the root of all evil.” (I Ching). I learned this all too well while working on a group health insurance package for a non-profit agency several months ago. Now mind you, I’m a stickler for details. But an issue came up that knocked me over the fence and into the parking lot. This article was written to generate some “what would you do?” comments. So, read and write back as you see fit.

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