Employers aren't happy with their health insurance carrier, and the rising cost of premiums is only part of the problem.
The inaugural J.D. Power and Associates 2010 U.S. Employer Health Insurance Plan Study finds that, in general, employers express relatively low levels of satisfaction with their primary health insurance carrier. Overall satisfaction averages 611 on a 1,000-point scale–even less than the already-low levels of satisfaction among health plan members in the J.D. Power and Associates 2010 U.S. Member Health Insurance Plan Study.
The study measures five key factors that affect employer satisfaction with carriers. In order of impact on the overall experience, they are: employee plan service experience; account servicing; product offering/product design; problem resolution; and cost/cost management.
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