MassMutual recently announced three appointments for key positions at the company.

Roger Putnam, senior vice president, has been appointed as Chief Customer Experience Officer for the U.S. Insurance Group. Putnam previously served as head of Service and Operations within the U.S. Insurance Group.

In this position, Putnam will take central oversight of the end-to-end experience for MassMutual customers to ensure a consistent, favorable and efficient interaction across the organization. Since joining MassMutual in 2007 and assuming the role of Senior Vice President and Chief Operating Officer for the U.S. Insurance Group in 2008, Putnam has been responsible for post-issue policyholder servicing for all life insurance, annuity, disability income insurance and executive benefits products.