JEFFERSON CITY, Mo. (AP) — Missouri's health department has been forced to hire temporary workers and enlist state employees to help a private business facing complaints about its poor screening of Medicaid patients.

Officials with the state Department of Health and Senior Services say they had to hire 13 temporary workers and shift as many as 20 state workers from their regular jobs after withering consumer complaints against SynCare LLC of Indiana.

The Indianapolis-based company won a contract worth up to $5.5 million annually to determine whether thousands of Missouri Medicaid recipients qualify for home-based medical services or help with daily chores. The company has received $1.3 million since the contract took effect in mid-May.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

  • Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events
  • Access to other award-winning ALM websites including and

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.