What better way to kick off a new year than to complain? Call it my resolution for restitution, for lack of a better turn of phrase.

Anne Morrow Lindbergh once wrote, "Good communication is as stimulating as black coffee and just as hard to sleep after." I guess I'd add that it's just as easy, but so easy to screw up.

Human resource departments across the country had a perfect opportunity to test their own ability to communicate with their work forces this week when the House decided to wait until the last minute to renew the payroll tax cut (for a whopping two months).

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