If you're living in Michigan, you're likely pleased with your health plan; but in Colorado, not so much. That's the news coming from a J.D. Powers and Associates health plan study.
The study finds health plan members in Michigan, Illinois, Indiana and Ohio say they are the most satisfied with their health plan experience, while members in Colorado and the mountain region are the least satisfied.
In 2012, overall member satisfaction averages 702 on a 1,000-point scale, compared with 696 in 2011. There are notable gains in the information and communication; statements; and claims processing factors, researchers say.
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