New research from Prudential Financial shows employers are going to be relying heavily on improved technology to tackle cost burdens and to streamline the benefits process.

"Employers are looking for their insurers to do more than pay claims," said Joseph M. Hayes, chief information officer of Prudential Group Insurance. "They want a streamlined benefits process using technology that allows their employees and benefits administrators to connect directly with their insurers."

The findings are published in "Technology to the Forefront" the fourth in a series of five research briefs that highlight the major findings from Prudential's Sixth Annual Study of Employee Benefits: Today & Beyond.

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