A new survey shows health plans aren't so easy to forgive as other industry segments.
By Jenny Ivy|April 17, 2012 at 07:38 AM
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A new survey shows health plans aren’t so easy to forgive as other industry segments.
Temkin Group, a Massachusetts-based research firm, examined 206 large companies across 18 industries to determine the kind of relationship they have with their customers, specifically to guage forgiveness, experience, loyalty, trust, customer service and web experiences.
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