Despite the hoopla over fee disclosure, plan sponsors' loyalty to their retirement service providers actually went up from last year, according to Chatham Partners' annual Provider Loyalty Index.
The Index measures loyalty among plan sponsors with decision-making authority for their organization's retirement plans and is calculated based on insights from over 7,000 plan sponsors. The data covers clients from 16 of the top 20 retirement plan providers.
In 2012, the percentage of clients who were classified as loyal increased 6 percentage points from 52 percent in 2011 to 58 percent in 2012, while the proportion of clients classified as at-risk declined from 20 percent in 2011 to 16 percent in 2012.
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