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At a conference in December, one of my business contacts who was on the program told me: “Enrollment is dead—but I don’t want to say that as a speaker.”  As the session went on, I thought about what we he said and decided he was right, at least, “from a certain point of view.”

In the voluntary world, we’ve never thought of enrollment as the simple act of recording a benefit election from an employee, though that’s what brokers and insurers think of when they use the word. 

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