The theme for this month came from a real-world situation that brought home the value of an easily overlooked benefit — employee assistance programs. In fact, I've overlooked mentioning EAPs in this column even though management of our EAP service at Mutual of Omaha is one of my responsibilities. Our EAP provides services, which we market alongside our disability and life products, to over a million people, covering a broad range of employers and a national footprint. 

It's easy to think of EAP services in the traditional way. For years, EAPs have provided eligible employees and their dependents services related to personal and family issues as well as drug and alcohol abuse. The EAP menu of services can include 24/7 telephone access to EAP professionals, web toolkits, print and online resource materials, face-to-face visits with a counselor, translation services, grief counseling, and many other services. 

But in today's world, EAP services have evolved. For one thing, the value of EAP services is amplified whenever there's a traumatic event. 

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