Katherine Archuleta, President Obama's nominee to head the Office of Personnel Management, promised this week to make long-needed, high-tech improvements in the federal government retirement claims process a top priority.
Noting the failure of previous attempts of the system to go paperless, Archuleta said she intends to follow through on years of promised updates.
"Identifying new IT leadership, using existing agency expertise, and seeking advice from experts from inside government and the private sector, I believe that OPM can successfully update its IT systems," Archuleta said during her confirmation hearing Tuesday before the Senate Homeland Security and Governmental Affairs Committee.
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