The head of the U.S. Department of Health and Human Services agency in charge of the public exchanges defended outreach efforts today on Capitol Hill.

Gary Cohen, director of the Center for Consumer Information and Insurance Oversight, also testified at a House Energy & Commerce oversight subcommittee hearing that the group will ban door-to-door marketing and enrollment volume-based comp plans for navigators and assisters.

HHS is not requiring navigators or assisters to undergo criminal background checks, in part because the department isn't sure whether it even has that authority.

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Allison Bell

Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.