A health insurance technology strategist says federal exchange website managers should start over with HealthCare.gov.
John Sarich, a vice president at VUE Software, says HealthCare.gov managers should try to borrow ideas from states with successful exchange enrollment sites.
Officials at the U.S. Department of Health and Human Services tried to cope with unrealistically short development timelines imposed by the Patient Protection and Affordable Care Act by skimping on needs analysis and testing, and that strategy failed, Sarich said.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
