More than a quarter of third-party administrators are very satisfied with their primary retirement service provider, according to a study by Chatham Partners, though overall satisfaction ratings are down slightly.
Sixty-eight percent this year said they were either "very satisfied" or "satisfied" vs. 72 percent last year.
The second annual "TPA Satisfaction and Needs Assessment Study" surveyed 173 TPAs to gauge their attitudes and perceptions of leading retirement service providers, including their levels of satisfaction with providers' TPA support services and technology.
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