Lawmakers are clashing over why the U.S. Department of Health and Human Services started off with public exchange plan price data behind a HealthCare.gov log-in wall.

When the Patient Protection and Affordable Care Act federal exchange enrollment site opened Oct. 1, users had to create an account to get easy access to state exchange plan data, including pricing. HHS officials told the Wall Street Journal they made the change so users would know about their eligibility for premium subsidies before seeing prices.

In early October, users had trouble creating HealthCare.gov accounts, and exchange watchers said traffic from consumers who simply wanted to “window shop” added to high traffic volume that bogged down system performance.

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Allison Bell

Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.