Consumers might have complaints about the exchange enrollment sites, but they hate traditional carrier websites and plan menus just as much.
ACSI, a think tank, gauges consumer opinion in a new American Customer Satisfaction Index survey report.
Index survey managers poll 70,000 customers every year about the products and services they use.
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Allison Bell
Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.
