Consumers might have complaints about the exchange enrollment sites, but they hate traditional carrier websites and plan menus just as much.

ACSI, a think tank, gauges consumer opinion in a new American Customer Satisfaction Index survey report.

Index survey managers poll 70,000 customers every year about the products and services they use.

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Allison Bell

Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.

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