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A Connecticut resident waits to sign up for exchange coverage at a community health center. (AP photo/Jessica Hill)

Many public exchange plan issuers are trying to cope with high volume, technical problems and consumer confusion by giving would-be private plan enrollees even  more time to pay for coverage.

One of the leaders in the exchange plan market – a unit of WellPoint Inc. –  has given customers until Jan. 31 to pay for January coverage. If individual customers who chose QHPs by Dec. 23 make their payments by Jan. 31, it will be effective retroactive to Jan. 1, the company says.

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