Managers of the Maryland Health Connection public exchange have admitted that, in December, their call center was taking an average of about 35 minutes to answer calls.
Officials at the Centers for Medicare & Medicare Services and its parent, the U.S. Department of Health and Human Services, have reported that, whatever problems HealthCare.gov has had, the call centers have worked well.
HHS says the call centers for all HHS and state-based exchanges received 11 million calls from Oct. 1 through Dec. 28.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
