Officials at the federal public exchange oversight agency say private exchange plan issuers should do more to resolve enrollees' problems.
The Center for Consumer Information & Insurance Oversight says a qualified health plan issuer should resolve any problems it can resolve on its own, without referring the consumer or other stakeholder to HHS or an exchange call center for help, officials say.
Any exchange plan issuer that hasn't already received an account at the federal exchange Health Insurance Casework System should get a HICS account, quickly, officials say in a new batch of casework guidance.
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
