QHP issuers without a a casework system account should get one, quickly, officials say.
By Allison Bell|March 13, 2014 at 02:04 AM
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Officials at the federal public exchange oversight agency say private exchange plan issuers should do more to resolve enrollees’ problems.
The Center for Consumer Information & Insurance Oversight says a qualified health plan issuer should resolve any problems it can resolve on its own, without referring the consumer or other stakeholder to HHS or an exchange call center for help, officials say.
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