CHICAGO — Being an advocate of consumerism in the health care industry is like being a Cubs fan in Chicago.
You've got to have hope, and you've got to have patience. Even when evidence — such as rising obesity rates, crippling health care costs and consumer confusion — points to the contrary.
That was the word from Ann Mond Johnson, chair of benefits platform ConnectedHealth, during a keynote address Wednesday at the Private Health Care Exchanges Conference in Chicago, hosted by Employee Benefit News and Employee Benefit Adviser.
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