A new and vulnerable demographic is suffering health insurancewebsite trauma. Immigrants and others who mustsubmit proof of U.S. residence status to the government are under atight deadline to do so, but many have been stymied by a websitethat can’t or won’t accept their data.

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USA Today reported health coverage for “hundreds ofthousands” of such people under the Patient Protection andAffordable Care Act could be at risk because of computer glitches.

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Letters went out informing 310,000 people that they needed tosubmit further documentation to the U.S. Department of Health andHuman Services by Sept. 5. Unless they meet the deadline, theystand to lose their coverage.

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The paper talked to advocates for immigrants, and found manyencountere serious obstacles when they tried to submit informationvia HealthCare.gov.

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The Centers for Medicare and Medicaid Services told USAToday that “letters were sent only to people for whom thegovernment has no citizenship or immigration documentation.”

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But USA Today talked to several sources who insistedthe letters went to many people who had already submitted thenecessary information.

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One of these sources, Marielena Hincapie, executive director ofthe National Immigration Law Center, cited myriad problems with theprocess, which, she said, extended beyond Healthcare.gov.Identities have been confused, she said, pointing specifically tothe Department of Homeland Security and the Social SecurityAdministration as culprits in the confusion.

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Another source told USA Today that those who receivedthe letter are panicking as the deadline draws near, and theyremain unable to upload their documentation.

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“It’s scary because they’ve sent it in numerous times anddifferent ways, and [CMS] is saying it doesn’t have it,” RonnellNolan, head of Health Agents for America, told USA Today.“What are all those people going to do? It’s going to be amess.”

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