Does the big boss have a lousy personality? Actually, that's OK, as long as she or he communicates well with the troops.

This is the implication of a survey conducted by AMA Enterprise, a division of the American Management Association. Interviews with 316 senior-level business, human resources, management professionals and employees found that failure to communicate well with workers is far more damaging to the corporate mission than having a CEO with a personality from hell.

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.